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VAC4079 - Manager Operations Optimisation & Technology

Division Operations
Location Dubai, U.A.E.
Closing Date 12-Oct-2017
About the Business

DP World has a portfolio of more than 65 marine terminals across six continents, including new developments underway in India, Africa, Europe and the Middle East.

Container handling is the company’s core business and generates more than three quarters of its revenue. In 2013, DP World handled 55 million TEU (twenty-foot equivalent container units).  With its committed pipeline of developments and expansions, capacity is expected to rise to more than 100 million TEU by 2020, in line with market demand.

DP World has a dedicated, experienced and professional team of around 30,000 people serving its customers around the world, and the company constantly invests in terminal infrastructure, facilities and people to provide quality services today and tomorrow, when and where customers need them.

In taking this customer-centric approach, DP World is building on the established relationships and superior level of service demonstrated at its flagship Jebel Ali facility in Dubai, which has been voted “Best Seaport in the Middle East” for 20 consecutive years.


About the Role

Provide the right information to Ports and Terminals top management to set the Company’s operational strategic direction. Develop and implement standardize operations processes using innovative solutions and technology in order to provide our customers with service excellence. Direct efficiency objectives by bringing a systematic approach to analyze and improve the effectiveness of the operation and push this into new terminal design. Add value by providing continuous improvement of DP World’s operations.

The Job is focused on the following pillars:

1. Aligned objectives

2. Long term strategic view

3. Transparent and consistent decision making

4. Risk-driven decision from a position of knowledge

5. Continuous improvement

Key Accountabilities

Management of Strategic Terminal Partnership Programs
a. Develop, implement and Manage customer engagement programs for key customers the assist terminals to improve their organization, collect and analyze data via a program structure that encourages collaboration between parties and improves and integrates processes with an outcome that reduces the port stay of vessels over 10%.

Automation & In house TOS development
b. Design and drive DP World TOS roadmap development for smart modules that give DP World a strategic advantage over its competitors in terms of container handling efficiency.
c. Benchmark the TOS with main competitors in terms of performance and Graphical user interface, include recommendations in the road map to the development teams to get competitive edge.
d. Advise roadmap development and make DP World chosen TOS ready for automated equipment
e. Responsible to support and coordinate the roll out direction of the new ONE TOS for DP World

Terminal Operations Systems (TOS) Optimization
f. Design and Manage training programs with onsite support programs that can assist terminals to optimize their TOS in the way planners and process controllers use it. Analyze the system behavior, sometimes with use of emulator, in combination with terminal profile and requirement to fine-tune the systems and improve the performance. This is in close collaboration with the HC training department.

Business Development Projects and Due Diligence
g. For Greenfield, and brownfield terminal take over and logistics facilities, collect sensitive business intelligence data, perform due diligence analyses and setup reports to advise BD and EXCOM how this investment could work out for DP World. Based on the local logistic requirement, cargo split, terminal & lay out and local circumstances determine the resourcing of the container terminal in terms of Equipment, staffing, and customer delivery, this data feeds back into the BD plans to Excom. Ensure the latest technology and the lessons learned are weaved into the terminal recommendation. Onsite due diligence, capacity analyses, performance and storage requirement for container terminals, CFS, warehouses and future terminal designs are part of the scope.

Qualifications and experience
  • Master’s Degree in Logistics, Supply chain or Maritime Economics and logistics
  • Minimum 8 years’ hands on experience within container terminal operations in vessel/yard planning functions with a keen interest in best business practices and process improvement. Preferably worked for container terminal operator as well as system consultancy firm or software Development Company.
  • Proven Knowledge of terminal automation, either worked on a project on automated terminal or was an IT or Operations team member.
  • In depth knowledge of container terminals organisation, operations, more than one Terminal Operating systems, vessel, yard and resource planning, procedures, business processes, budgeting and related financial controls.
  • o Proven track record of Software development knowledge in a project management team.
  • o Is fully appraised of the latest technical terminal technology out there and does continuous read ups.
  • o Positive attitude, passion for what is done and always provide an extra mile.
  • Ability to lead, coach and mentor process improvement programs / projects.
  • Ability to create a project plan, assign tasks, manage resources and timeline. 
  • Ability to quickly switch from strategic to tactical issues between dozens of projects in the same day. 
  • Proven track record in training of large number of staff in use of software applications.
  • Analytical thinking towards continuous improvement of processes and procedures. 
  • LEAN six sigma knowledge desirable. 
  • Excellent presentation skills, can persuade people and explain complex matters with ease.
  • Ability to communicate in multicultural environment from blue collars to executive management.
  • Capable of writing well-structured reports and business models.
  • Capable and hands on to swiftly build or analyse large Exel files and financial models.

Remuneration and Employment Benefits

The employment benefits package is reflective of the location, for this position the benefits consists of:

  • Accommodation Allowance
  • Transportation Allowance 
  • Education Assistance for Dependents 
  • Annual Air Ticket(s) for self / and dependents
  • Private Medical Coverage for self / and dependents
  • Working days annual leave 
  • Annual Performance Related Bonus 
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