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VAC4080 - Operations Director

Division Executive Management
Location Tanjung Perak, Indonesia
Closing Date 30-Nov-2017
About DP World and PT Terminal Petikemas Surabaya (TPS)

DP World has a portfolio of more than 65 marine terminals across six continents, including new developments underway in India, Africa, Europe and the Middle East.

PT Terminal Petikemas Surabaya (TPS) is located on the northern shore of eastern Java along the edge of Madura Strait. TPS is the gateway to Eastern Indonesia,  serving international and domestic trade for a wide-ranging hinterland. 

TPS is an ISPS-compliant ISO 9001, ISO 14001, OHSAS 18001  certified and recently obtained ISO 28001 certification for supply chain  security management making it the first organisation and marine terminal in  Indonesia to be thus accredited.

TPS was awarded by the International Ship Owners Association of Indonesia as the best Container Terminal in 2008. Read more at http://web.dpworld.com/our-business/marine-terminals/asia-pacific-indian-subcontinent/indonesia-surabaya/#Vpg4LqrGcqz5Zgjd.99

Job Summary

Reporting to the VP/Director of TPS, the appointee will be responsible for addressing operational issues, and providing direction and leadership of the day to day performance of the operator services.  

This includes accountability for the performance of operations planning, logistics, customer services, gate, yard, stowage planning, stevedoring, operations administration as well as enhancing the safety standards and culture of the terminal, with the utmost importance given to minimize the accident rate while improving service level. 

Key Responsibilities

Key responsibilities include but are not limited to the following:

  • Plan, organize, direct and control the operating functions to ensure the operational capacity of the container terminals are meeting the performance benchmarks of DP World and the SHs, as well as, run the terminals in the most cost effective and efficient manner
  • Develop and maintain a sound operation plan, establish the organization structure for the operation functions, manpower plan, training and outsourcing strategy to ensure the optimization of productivity and resource deployment in respect of customer throughput
  • Establish goals and performance criteria for departments against operating plan and standards, as well as measure performance on a regular basis; present periodic reports on performance to VP/ Director and key management team
  • Develop, review and approve budgets, plans and goals for the related operating services, budget spending, labor efficiency, facility engineering effectiveness of capital spending and human utilization
  • Ensure safety of the operations environment, establish and implement safety policy, procedures and plan in compliance with legal requirement of the location and the company standard of DP World, review and enhance the safety standard to improve the working environment for employees and contractors, and minimize the accident rate within the premises by creating safety culture/awareness within the team
  • Represent the Company in its relationships with customers, suppliers, competitors, commercial and government agencies, maintain good relationship with customer, partners and government officers, and focus on satisfying customers’ requirements to generate maximum profit
  • Degree or above qualifications 
  • At least 8-10 years in operations management position of terminal operations with substantial experience in operational safety management
  • Demonstrated leadership and effective team building skills
  • Good multi-cultural communication skills, with experience in working in Asia or in different cultural and business environments is preferable


Remuneration & Employee Benefits

We are committed to the development of our people and aim to retain talent by investing in ongoing training to improve performance and provide career development opportunities.  In addition, we offer competitive base salaries in comparison to the markets in which we operate.  The employment benefits package is reflective of the location, and will be commensurate with the appropriate market.


Dubai, UAE :DP World, Ltd. (DP World) alerts job applicants and the public about a fraudulent scheme in which DP World has been impersonated.

The scammers fraudulently:
  • Impersonate DP World;
  • Impersonate DP World employees;
  • Conduct “job interviews” via text message, telephone, e-mail, and/or instant message (including Google Hangout) communications for work-from-home positions;
  • “Hire” employees to join DP World;
  • Provide the “employees” with funds to buy home-office equipment and pay DP World “vendors” via fraudulent checks and money orders; and
  • Instruct the “employees” via e-mail, text message, telephone, or instant message to deposit the checks into their personal bank accounts and wire or cash transfer some portion of the funds to “vendors,” which are actually the scammers.
DP World informs job applicants and the public that:
  • DP World is not expanding its operations in the United States in the next 3-6 months (as the scammers allege);
  • DP World’s operations in the United States are currently limited to Charlotte, North Carolina and are not expanding to any other locations for the foreseeable future;
  • DP World does not solicit potential employees via text message or instant messaging;
  • DP World does not interview employees by text message, e-mail, or instant messaging (including Google Hangouts);
  • DP World does not issue payment to its employees, prospective or otherwise, via paper check or money order;
  • DP World does not require employees to buy their own office equipment or personally pay vendors; and
  • The scammers have fraudulently used the name of DP World and its employees without authority and for malicious purposes.

One of the red flags that distinguishes a false communication from a legitimate DP World communication is the poor grammatical use of the English language, which is apparent in conversations with the scammers. Another red flag is the method of communication as DP World does not use commercially-available e-mail providers. No legitimate DP World communication would come from a common, publicly-available email service like Gmail, Hotmail, Yahoo Mail or Microsoft Outlook.

Further, false communications can also be identified by the tasks requested by the scammers. DP World does not request that its employees pay vendors personally, whether from their own funds or from funds provided by DP World. Likewise, DP World would never ask an employee to cash a check or money order and then make a deposit into a vendor’s account.

Contacted individuals should not respond to any communication regarding the scam, and under no circumstances should any individual deposit any checks, money orders, or other payments from the scammers into their bank accounts. If such funds are for some reason deposited, no payments should be made from those funds for at least seven (7) days after the funds are deposited to ensure the individual’s bank has accepted the check, money order, or other payment.

DP World encourages potential employees to refer to its website and its “Careers” section if they are seeking employment with DP World.

If you have any concerns about the authenticity of any correspondence or documents that purport to be issued by DP World, you should direct your concerns to DP World at HO.Recruitment@dpworld.com.

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