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VAC4092 - IT Terminal Operating System Specialist

Division Information Technology
Location Essex, UK
Closing Date 12-Dec-2017
London Gateway

As part of DP World, one of the world’s largest terminal operators, London Gateway offers the opportunity to work for a global institution in a challenging working environment that relies upon team work, commitment and leadership.

London Gateway is a unique development that will combine the UK's newest deep-sea container port in London with Europe's largest logistics park.


Purpose of the Role

The purpose of this role is to assist the Systems Team in ensuring the integrated terminal system solutions are thoroughly tested and operational within the agreed schedules, meeting the business requirements. Also assisting the Systems Manager and be a part of the Systems team for Testing, Integration, Commissioning and go-live preparations for all systems required for the automated terminal.


Key Objectives and Responsibilities
  • Complete understanding of Navis XPS and N4.
  • Provide inputs to the development of strategy, policy, and standards for their specific areas of expertise
  • Proactively engage with the user community to collect information about problem and leads user through diagnostic procedures to determine source of error, for simple problems. More complex problems are referred to supervision.
  • Practice compliance to policies and standards
  • Answers inquiries regarding status on resolving generic IT and specific business application problems.
  • Actively contribute to the execution of the project identified by the Business Systems & Applications based on the initiatives from management team and ensure that the business applications are scalable and ready for future expansions.
  • Contribute to the implementation of projects/tasks within the defined scope, time and budget within the framework of London Gateway Policies.
  • Configures, installs and maintains TOS, its specific modules and its interfaces with the other applications.
  • Configures, installs and maintains future versions and releases of the TOS, its specific modules and its interfaces with the other applications.
  • Achieve the individual objectives set for the Business Systems and Applications stream.
  • Execute the daily IT operational support.
  • Have a continuous improvement mind set for the systems and processes for their respective areas of responsibilities
  • Share knowledge and Expertise in order to prepare the internal successors ready for the incumbent’s position and other lower key positions in the section or department within the time frame of employment term. Knowledge sharing with the other department resources.
  • Proactive maintenance, support and execute the day to day administration and operational support for TOS
  • Execute the implementation and support of TOS and its interface with other business applications.
  • Provide inputs to the implementation of Application portfolio - ERP and other applications when applicable
  • Contribute to the infrastructure implementation within the TOS requirement inputs
  • Day to day interaction with the vendors for hardware and standard software in accordance with London Gateway IT policy and standards
  • Execute the IT Business Application configurations and specifications for deployment/commissioning of container terminal specific equipment (Yard cranes, Quay Cranes, Shuttle Carriers, Rail equipment, gates etc.) in collaboration with the maintenance, engineering and facility management teams.
  • Installs, modifies and makes minor repairs to application, and provides technical assistance and training to system users.
  • Loads specified application packages into computer.
  • Responds to department enquiries concerning systems operation, application related problems and user/operator problems.
  • Contributing with practical solutions for business critical projects.
  • Develop and maintain a set of tools to anticipate scenarios to provide accurate information so that section heads can pre-plan activities accordingly
  • Provide support to Operations team to identify trends in performance, leading to opportunities to predict future improvements and opportunities
  • Advise the planning teams on areas for improvement based on reviewed statistics and other available information
  • Review Terminal Operating system (Navis), monitor and document best practices across Operations teams
  • Continually monitor, identify and implement changes that can further improve operations.  Seeking alternative planning strategies to improve terminal efficiencies

The above outlined responsibilities are not exhaustive and you may be required to carry out other tasks that are appropriate to your role in addition to these.


Qualifications, Skills and Experience
  • A proven track record of successful project implementation of the TOS system
  • Good knowledge of the IT environment;
  • Experience with Business Process Modeling;
  • Ability to take on any operational requirements, turn them into business processes;
  • Experience in Incident Investigation;
  • Able to devise IT test plans and implement them including training users;
  • Able to create documentation and training material if needed;
  • Be able to work within a team, especially as needed to meet challenging deadlines;
  • Work effectively under pressure;
  • Good communication skills with the ability to work with Operations and IT staff;
  • Be able to use initiative and act independently or as part of a larger team, able to prioritise work load to meet requirements as set by Line Manager
  • Excellent organisational and project management skills;
  • Presentation skills to all levels of staff
  • Possess understanding in the areas of application customisation, database and system design;
  • Have the confidence to suggest areas for improvement along with possible solutions;
  • Contribute to the continuous business improvement process and to the meeting of business objectives;
  • Able to be on call under a rotation plan with the systems team
  • Able to work under certain pressure circumstances
  • To be an ambassador for the company at all times internally and externally;
  • Comply with Fatal Risk Standards, Health & Safety Policy and safe working practices, ensure responsibility for safety and discipline in work area and report accidents and ‘near misses’ in accordance with defined safety procedures
  • Proven practical experience working with Navis TOS system
Writing detailed requirement and functional specifications for complex business needs
Other Information

All positions within London Gateway are subject to CRB checks.

London Gateway is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status.

The target salary for this role is £42,582 per annum depending on knowledge and experience.


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