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VAC4171 - SVP Commercial & Marketing

Division Commercial Services
Location Dubai, U.A.E.
Closing Date 26-Jun-2018
About the Business

DP World is a leading enabler of global trade and an integral part of the supply chain. We operate multiple yet related businesses – from marine and inland terminals, maritime services, logistics and ancillary services to technology-driven trade solutions.

We have a portfolio of 78 operating marine and inland terminals supported by over 50 related businesses in over 40 countries across six continents with a significant presence in both high-growth and mature markets. We aim to be essential to the bright future of global trade, ensuring everything we do has a long-lasting positive impact on economies and society.

Our dedicated team of over 36,000 employees from 103 countries cultivates long-standing relationships with governments, shipping lines, importers and exporters, communities, and many other important constituents of the global supply chain, to add value and provide quality services today and tomorrow.

Container handling is the company’s core business and generates more than three quarters of its revenue. In 2017, DP World handled 70 million TEU (twenty-foot equivalent units) across our portfolio. With its committed pipeline of developments and expansions, the current gross capacity of 88 million TEU is expected to rise to more than 100 million TEU by 2020, in line with market demand.

By thinking ahead, foreseeing change and innovating we aim to create the most productive, efficient and safe trade solutions globally.

About the Role

Reporting directly to the COO, the SVP Commercial & Marketing is responsible for the development and implementation of DP World’s overarching commercial and customer interface strategy to drive business performance, growth and market share. The role is focused on ensuring the integrated commercial success of DP World and ensuring that all relevant functions of the organisation are aligned to meet the strategic commercial objectives.

The SVP Commercial & Marketing provides input and evaluates cross-functional decisions that will enable DP World to achieve its value proposition to the customer and the company’s long-term objectives.

The SVP Commercial & Marketing collaborates with Senior and Executive Management to ensure overall value is realised and optimised across all sectors and divisions of the business.

The SVP Commercial & Marketing is expected to provide strong leadership and work closely with DPW Regions and other corporate functions, but also act as a coach to the global commercial organisation.

All with the objective of ensuring that all functions are aligned to deliver the Group’s strategic objectives, in line with the Founder’s Principles. 

Key Accountabilities
  • Provide high level of customer relations and services ensuring compliance with DP World’s strategy, values, policies and procedures
  • Direct company’s commercial activities to meet budget and other financial goals
  • Direct short-term and long-range commercial planning and budget development to support strategic business goals
  • Responsible for the execution of the commercial strategy, product and service development, and continuous improvement
  • Establish and implement action plans for current and long range commercial objectives
  • Establish aligned and coordinated regional commercial performance goals; allocate resources
  • Participate in acquisition and growth activities to support overall DP World Group business objectives and plans
  • Develop, establish and direct execution of commercial policies to support overall company policies and objectives
  • Provide input to the company’s business strategy
  • Serve as the predominant authority in defining commercial strategic plans
  • Play leading role in the negotiation and finalisation of agreements with global customers; provide negotiation guidelines and ensure that Commercial goals & objectives are met.
  • Measure and monitor performance against critical criteria, policy and guidelines established by DP World
  • Act as a top level contact for our customers, engaging the organisation as need be to deliver the committed service to customers
  • Develop plans for new revenue growth, improving current processes, providing innovative thinking
  • Establish and maintain close links with DP World Group functions, regions and stakeholders.
  • Maintain, develop and share with relevant internal stakeholders, market leading group commercial strategy knowledge base and analytics, capturing and integrating regional strategies, competitive position, risk areas and results
  • Accountable for leading an engaged team, providing direction and promoting collaboration while ensuring they are enabled to carry out the goals and objectives of the business
  • Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Founder’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
  • Performs other related duties as assigned 


Qualifications & Experience

In order to give credible support to the organisation and be successful in this role, the ideal candidate will have the following:

  • Minimum of Bachelor level Degree, Masters level preferred in business, marketing or related area
  • At least 15 years’ experience with 5 in an executive level position, such as General Manager or Vice President
  • Excellent interpersonal, communications, public speaking and presentation skills
  • Solid and proven working knowledge of budgeting, sales, account management, business development and strategic planning
  • Experience in multi country Supply Chain/Logistics Services and preferably 3rd Party Logistics at a senior executive level (including areas such as warehousing, intermodal rail, road and barge services, multi country consolidation, freight forwarding, river barging, online logistics services and air, land and sea transportation)
  • Extensive experience in liner shipping industry, including demonstrated industry-wide senior level relationship network that will facilitate broader, deeper and effective liner customer engagement.
  • Ability to generate respect and trust from staff and external stakeholders
  • Experience in Port Management and/or Port Business Development.
  • Project management experience
  • Experience in strategy development



Other Information

The employment benefits package is reflective of the location, for this position the benefits consists of:

  • Accommodation Allowance
  • Transportation Allowance 
  • Education Assistance for Dependents 
  • Annual Air Ticket(s) for self / and dependents
  • Private Medical Coverage for self / and dependents
  • Working days annual leave
  • Annual Performance Related Bonus

Dubai, UAE :DP World, Ltd. (DP World) alerts job applicants and the public about a fraudulent scheme in which DP World has been impersonated.

The scammers fraudulently:
  • Impersonate DP World;
  • Impersonate DP World employees;
  • Conduct “job interviews” via text message, telephone, e-mail, and/or instant message (including Google Hangout) communications for work-from-home positions;
  • “Hire” employees to join DP World;
  • Provide the “employees” with funds to buy home-office equipment and pay DP World “vendors” via fraudulent checks and money orders; and
  • Instruct the “employees” via e-mail, text message, telephone, or instant message to deposit the checks into their personal bank accounts and wire or cash transfer some portion of the funds to “vendors,” which are actually the scammers.
DP World informs job applicants and the public that:
  • DP World is not expanding its operations in the United States in the next 3-6 months (as the scammers allege);
  • DP World’s operations in the United States are currently limited to Charlotte, North Carolina and are not expanding to any other locations for the foreseeable future;
  • DP World does not solicit potential employees via text message or instant messaging;
  • DP World does not interview employees by text message, e-mail, or instant messaging (including Google Hangouts);
  • DP World does not issue payment to its employees, prospective or otherwise, via paper check or money order;
  • DP World does not require employees to buy their own office equipment or personally pay vendors; and
  • The scammers have fraudulently used the name of DP World and its employees without authority and for malicious purposes.

One of the red flags that distinguishes a false communication from a legitimate DP World communication is the poor grammatical use of the English language, which is apparent in conversations with the scammers. Another red flag is the method of communication as DP World does not use commercially-available e-mail providers. No legitimate DP World communication would come from a common, publicly-available email service like Gmail, Hotmail, Yahoo Mail or Microsoft Outlook.

Further, false communications can also be identified by the tasks requested by the scammers. DP World does not request that its employees pay vendors personally, whether from their own funds or from funds provided by DP World. Likewise, DP World would never ask an employee to cash a check or money order and then make a deposit into a vendor’s account.

Contacted individuals should not respond to any communication regarding the scam, and under no circumstances should any individual deposit any checks, money orders, or other payments from the scammers into their bank accounts. If such funds are for some reason deposited, no payments should be made from those funds for at least seven (7) days after the funds are deposited to ensure the individual’s bank has accepted the check, money order, or other payment.

DP World encourages potential employees to refer to its website and its “Careers” section if they are seeking employment with DP World.

If you have any concerns about the authenticity of any correspondence or documents that purport to be issued by DP World, you should direct your concerns to DP World at HO.Recruitment@dpworld.com.

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