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VAC4425 - Head of Operations , DP WORLD JEDDAH

Division Operations
Location Jeddah, Saudi Arabia
Closing Date 15-Mar-2020
About DP World

DP World is the leading enabler of global trade and an integral part of the supply chain.

We operate multiple related businesses – from marine and inland terminals, marine services, logistics, and ancillary services, to technology-driven trade solutions.

Our portfolio of more than 150 operations in over 50 countries across six continents gives us a significant presence both in high-growth and mature markets.

DP World’s dedicated team of more than 50,000 employees from 120 countries build enduring relationships with governments, shipping lines, importers and exporters, communities, and many other essential constituents of the global supply chain, providing quality value-added services today and tomorrow.

Container handling is the company’s core business and generates more than half of its revenue. In 2018, DP World handled over 70 million TEU (Twenty-foot Equivalent Units) across our portfolio. With a pipeline of committed developments and expansions, we expect the current gross capacity of 91 million TEU to rise in line with market demand.

By thinking ahead, foreseeing change and innovating, DP World aims to create the most productive, efficient and safe trade solutions globally. We aim to be essential to the bright future of global trade, ensuring that everything we do contributes positively and sustainably to the economy and society.


General Description of the Job:

Planning and coordination of the entire operational activities of the company, implementation of the expansions and lean projects, monitoring and analyzing the progress of the company's set operational objectives and setting the operational strategy for the business with the COO/CEO. Accountability for operational deliverables and efficiencies leading to cost optimization


  • Plans, organizes and controls the Terminal operational process in order to obtain indicators in the commercial content settled in contracts, in compliance with policies and procedures for health and safety at work available within the company. 
  • Plans the activity of the Operations Department according to the needs and emergencies occurring during operational process, to ensure that the full set of quantitative and qualitative indicators and to meet customers’ needs in the shortest time and longer-term enhancing company commercial positions within the country. 
  • Overlook all the execution, planning and both vessel operation and landside operation.
  • Sets targets and performance criteria for evaluating the performance of all technical activities of the department and for the subordinate staff (KPI and performance contracts).
  • Develops and implements strategies on medium and long terms on specific activities and relationships with customers Operations Department, monitors and analyses the results against the objectives set. 
  • Establishes a reporting and management system of projects for the management of the company. 
  • Implements projects and tasks are given by the Company CEO /COO and reports their achievement. 
  • Interacts with third parties involved in company activities such as Jeddah Islamic Port, the Port Authority, transporters, customers and products and services suppliers both in order to respect contractual conditions and legislative provisions in force. 
  • Complies with the Port Regulations in force as well as procedures and guidelines set by the port authorities and other authorities with responsibilities in the area
  • Make the interface between Operations and Technical Departments in order to monitor the equipment in operations, highlighting and solving problems that occur. 
  • Actively participates and supports the annual revenue and expenses budget preparation.
  • Prepares documents, reports, analysis and information in accordance with procedures and instructions in force in the Operations Department. 
  • Contributes to the continuous improvement of the operation process and fulfilment of objectives. 
  • Collaborates with departments and ensures financial and commercial support to resolve disputes between the terminal and clients. 
  • Collaborates with lines and agents of the maritime shipping agencies in all aspects of their equipment from the storage containers. 
  • Establishes, organizes and maintains a high standard working relationships with people involved in Terminal activities with shipping lines, shipping agents, forwarding, railway authorities and other stakeholders. 
  • Ensures problem-solving during the operational process and informs superiors about problems encountered time and that cannot solve them from his position.
  • Makes proposals to improve the work style to maximize efficiency and achieve goals. 
  • Evaluates identifies and harnesses the potential of every employee in his subordination to increase work efficiency and staff motivation. 
  • Timely monitors the progress achieved against objectives and reports to his superiors. 
  • Identifies operational problems encountered during the process, analyses and seeks solutions to resolve them. 
  • Responsibilities regarding Health and Safety at Work, he is responsible for implementing the Health and Safety culture at Work and full compliance with DPWorld safety leadership directives.

Other Responsibilities:

  • Promote and demonstrate positive behaviors in harmony with DP World’s Founder’s Principals.
  • Accountable for leading, mentoring and team engagement.
  • Providing direction, promoting collaboration and ensuring the team are enabled to achieve goals and objectives of the business
  • Measure and monitor performance against critical criteria, policy and guidelines established by DP World
  • Ensure compliance to DP World, Environment, Health, Safety, Security & IT policies and procedures.
  • Understand and adhere to DP World’s Code of Conduct and Ethics policies
  • Ensure adherence to DP World standards and policies.
  • Ensure data security is maintained to protect the privacy and interest of clients and key stakeholders.
  • Manage a team of professionals and disseminating knowledge through continuous learning and development.
  • Perform other related duties as assigned by the line manager.




Education / Training / Qualifications:

  • Graduate degree and qualification in any of the following fields or similar i.e. Logistics / Operations Management / IT / Engineering
  • Extensive courses in Safety and Health at work and technical course on basic 1st aid and firefighting
  • Terminal related Operation Management course
  • Experience in a container in sea port and/ or mobile equipment environment ( Mandatory: 10+ years)
  • Experience in a managerial role in container terminal - Operations (Mandatory: 3-5 years)

Skills / General Competencies:

  • Strong team leadership and relationship building skills
  • Excellent communication skills
  • Strive in meeting strategic objectives
  • Ability to implement lean projects and root cause analysis
  • Seek to constantly improve customers' performance
  • Strong impact and influence leadership

Technical Skills / Knowledge on Legislation:

  • Computer operating skills and Excellent MS office knowledge
  • Advanced knowledge of English written and spoken
  • Driving license light vehicle




The performance will be assessed through evaluation sheets following criteria as follows:

  • Managers set yearly performance objectives
  • Operational set KPIs by BU and RO/HO
  • Safety and cost control KPIs including a high level of safety leadership
  • Port Authority KPIs set and agreed obligations 
  • Customer SLA obligations and their related KPIs
  • Founder Principles Assessment based on: 

1) Create Growth

  • Always Looking for Opportunities
  • Sees What Others Don’t
  • Takes Risks


2) Drive Results

  • End-Result Focused
  • Finds a Solution
  • Delivers Even in the Midst of Adversity


3) Adapt & Evolve

  • ‘No!’ is Never the First Reaction
  • Always Curious
  • Looks for Practical Ways


  • Makes others excel
    • Creates an Environment Where Others Succeed
    • Has No Comfort Zone
    • Efficient with Time


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