DP World

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VAC1916 - Systems Support Administrator

Division: Information Technology
Location: Sydney, Australia
Department: DPW AUSTRALIA - TERMINALS - DEP
Closing Date: 19-Mar-2010

About the Business:

DP World is one of the largest marine terminal operators in the world, with 49 terminals and 12 new developments across 31 countries. Its dedicated, experienced and professional team of nearly 30,000 people serves customers in some of the most dynamic economies in the world. 

DP World aims to enhance customers' supply chain efficiency by effectively managing container, bulk and other terminal cargo. 

The company constantly invests in terminal infrastructure, facilities and people, working closely with customers and business partners to provide quality services today and tomorrow, when and where customers need them.

In taking this customer-centric approach, DP World is building on the established relationships and superior level of service demonstrated at its flagship Jebel Ali facility in Dubai, which has been voted "Best Seaport in the Middle East" for 14 consecutive years.

In 2008, DP World handled more than 46.8 million TEU (twenty-foot equivalent container units) across its portfolio from the Americas to Asia - an increase of 8% on 2007. With a pipeline of expansion and development projects in key growth markets, including India, China and the Middle East, capacity is expected to rise to around 95 million TEU over the next ten years.

About the Role: This position reports to the Systems Superintendant and the main purpose of the role is to provide front line, day-to-day maintenance and support for the IT infrastructure and applications to the business operations.

Key accountabilities include:

  • Liaise effectively with the business regarding outages, support queries, maintenance and ad hoc queries
  • Manage and co-ordinate the application of patches
  • Provide ongoing maintenance and support to all infrastructure and business applications as directed
  • Maintain system backups and currency of procedures
  • Maintain site documentation
  • Coordinate IT procurement with the business
  • Responsibility for the day-to-day support and maintenance of the local computer room
  • Assist in site-based and National IT Projects as required
  • Ensure compliance with policies, processes, standards and security
  • Maintain vehicle communication equipment (Sattel and Teklogix)

 

Experience and Qualifications: In order to give credible support to the organisation and be successful in this role, the ideal candidate will have the following experience, skills and qualifications:
  • Tertiary qualifications in an IT related discipline
  • Minimum 2-3 years experience in Windows Technologies
  • MS Exchange 5.5 or above
  • Providing desktop support in an enterprise environment
  • Working with Network protocols and configuration
  • Troubleshooting Desktop hardware and software problems
  • Configuring and managing network Cisco switches is desirable
  • Working in a 24x7 environment with critical business applications
  • Experience in general Wintel server management

 

Remuneration and Benefits:

We are committed to the development of our people and aim to retain talent by investing in ongoing training to improve performance and provide career development opportunities.  In addition, we offer competitive base salaries in comparison to the markets in which we operate. 


DP World processes personal information in accordance with Data Protection principles and takes reasonable steps to ensure accuracy of data. Please be advised that your personal information is stored in a secure central database which is owned by the Dubai World Group of Companies, of which DP World FZE is a part of.

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