DP World

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VAC2555 - Terminal Manager - DP World Jeddah

Division: Operations
Location: Jeddah, Saudi Arabia
Closing Date: 08-Aug-2011

About the Business:

DP World is one of the largest marine terminal operators in the world, with 49 terminals and 9 new developments and major expansions across 31 countries.  Its dedicated, experienced and professional team of nearly 30,000 people serves customers in some of the most dynamic economies in the world. 

DP World aims to enhance customers' supply chain efficiency by effectively managing container, bulk and other terminal cargo. 

The company constantly invests in terminal infrastructure, facilities and people, working closely with customers and business partners to provide quality services today and tomorrow, when and where customers need them.

In taking this customer-centric approach, DP World is building on the established relationships and superior level of service demonstrated at its flagship Jebel Ali facility in Dubai, which has been voted "Best Seaport in the Middle East" for 16 consecutive years.

In 2010, DP World handled nearly 50 million TEU (twenty-foot equivalent container units) across its portfolio from the Americas to Asia. With a pipeline of expansion and development projects in key growth markets, including India, China and the Middle East, capacity is expected to rise to around 95 million TEU by 2020, in line with market demand.

About the Role:

This position reports to General Manager - DP World Jeddah and the main purpose of the role is  to work closely with the GM to achieve operational excellence across all areas of the terminal operation and ensure a world class service delivery at all times.  Also, to develop the overall commercial strategy, define contracts, tariffs and promote activities like marketing, customer service, and public relations.

 Key accountabilities will include:

  • Responsible for all matters relating to the efficient and safe utilization of terminal facilities, equipment and operations manpower to achieve optimum container throughput as efficiently as possible.
  • Lead and motivate the Operations Team to ensure levels of service meet or exceed customers' expectations and that all departments have a focus on continuous improvement.
  • Ensure compliance with all requirements and liaise with Port and Local Authorities in this respect as required.
  • Liaise with the senior management of Shipping Lines and their Agents to understand their requirements and work closely with them to serve their needs.
  • Continually review, benchmark, plan and implement operational strategies to ensure that the Terminal develops and grows profitably.
  • Responsible for achieving all budget requirements and recommending investments.
  • Establish and ensure the implementation of tariff and contract negotiation policies which will achieve the profitability objectives.
  • Direct and control the commercial targets and objectives to ensure achievement.
  • Direct the formulation and implementation of a commercial policies to achieve its objectives in relation to services, markets, communication and media efforts.
  • Ensure that documentation related to consignee / shipper related documents is managed and executed properly through the system.
  • Ensure accurate invoicing is done in line with port defined tariffs.
  • Resolve any conflict with liners, shippers or consignees.
  • Ensure proper focus on business development, marketing of the port and customer service:
    • Key account management - Maintain relationships with existing key customers to ensure ongoing satisfaction and maximize business potential
    • Handle enquiries and prepare quotations - Receive, respond and follow up on enquiries to ensure maximum conversion to business
    • Client servicing - Maintain relationships with all existing clients to maximize account value and ensure build customer loyalty
    • Contract design - Structure terms and conditions of contract
  • Understand cost of service (total cost of managing per TEU), targeted EBIDTA. Determine target volumes and ascertain tariff rates.
  • Maintain close communication with agents, freight forwarders, custom clearance agents to understand future trends and customer requirements.
  • Ensure accurate management and collection of cash in close coordination with Finance.
  • Monitor and analyze traffic volumes through reports prepared by Business Analyst. Examine historic data - line wise trade volumes and tariff rates to define future action points. Analyze line wise operations productivity data.
  • Conduct analysis with Business Analyst to understand customer profitability - based on contract terms, type of service, volumes, etc.
  • Closely coordinate with operations to identify measures with focus on customer objectives and improvement in operations productivity.
  • Identify and develop the department's technology and training requirements.
  • Plan and monitor internal training programs for department personnel.
  • Establish and implement Performance Testing Standards and Best Practices for Commercial department.
  • Plan, monitor and analyse MIS reports.
  • Establish and maintain performance criteria (KPIs) in line with safety, productivity, budget etc.
  • Perform periodical scheduled performance review with reporting personnel
  • Leading by example by acting as a safety role model.
  • Being highly visible in the workplace.
  • Accepting ultimate accountability.
  • Actively engaging in S&E improvements.
Experience & Qualifications:

In order to give credible support to the organisation and be successful in this role, the ideal candidate will have the following experience, skills and qualifications:

  • Bachelor Degree from a recognized university is a prerequisite
  • 12-18 years of container operations management experience in senior roles and across all functions
  • Thorough knowledge of every aspect of Container Terminal Operations and excellent overall industry experience.
  • Have previously held the position of Operations Manager in a reasonably large Terminal.
  • Experience in start-ups or expansion projects are of particular interest.
  • Must be structured, organised and proactive with proven skills & experience as a change manager
  • Action oriented manager with high energy levels, initiative and a strong collaborative approach to doing business
  • Excellent communication skills in English and able to manage effectively in a multicultural environment
  • Experience in Commercial & Business development in the container terminal industry
  • Customer focused approach
  • Sound understanding of port productivity measures and implications on tariffs
  • Understanding of financial parameters like Operating Profit, Contribution, Gross margins and its implications on port business
  • Decision making and analytical ability
  • Computer operating skills
  • Superior communication skills including strong negotiation skills
Renumeration and Employment Benefits:

We are committed to the development of our people and aim to retain talent by investing in ongoing training to improve performance and provide career development opportunities.  In addition, we offer competitive base salaries in comparison to the markets in which we operate. 

DP World processes personal information in accordance with Data Protection principles and takes reasonable steps to ensure accuracy of data. Please be advised that your personal information is stored in a secure central database which is owned by the Dubai World Group of Companies, of which DP World FZE is a part of.

You are about to be redirected to an application form; by completing this form you confirm that the personal information provided is true and correct to the best of your knowledge. In addition, you have read and fully understand the contents herein and consent to Dubai World Group of Companies processing of your personal data for relevant purposes in accordance with the Company's Data Protection Policy.

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