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a role in Creating the
Future of World Trade?

VAC4412 - Chief Commercial Officer,DPW JEDDAH

Division Commercial Services
Location Jeddah, Saudi Arabia
Department MIDDLE EAST REGIONAL OFFICE- DPW FZE MIDDLE EAST REGIONAL OFFICE - DEP
Closing Date 24-Feb-2020
About the Business DP World is a leading enabler of global trade and an integral part of the supply chain. We operate multiple yet related businesses – from marine and inland terminals, maritime services, logistics and ancillary services to technology-driven trade solutions.

We have a portfolio of 77 operating marine and inland terminals supported by over 50 related businesses in 40 countries across six continents with a significant presence in both high-growth and mature markets. We aim to be essential to the bright future of global trade, ensuring everything we do has a long-lasting impact on economies and society and creates a better future for everyone.

Our dedicated team of over 37,000 employees from 110 countries cultivate long-standing relationships with governments, shipping lines importers and exporters, communities, and many other important constituents of the global supply chain, to add value and provide quality services today and tomorrow.

We make sure cargo keeps moving so people have the things they need, when they need them, helping economies grow and nations prosper. It’s an important job, and one that requires smart, proud, passionate people working all across the world – people who are not afraid to innovate and find new ways of driving our business forward. We foster a culture of collaboration, innovation and respect. Our global workforce is made up of 45,000 people with over 110 different nationalities who bring their experience and expertise together, allowing us to be a global leader.

By thinking ahead, foreseeing change and innovation we aim to create the most productive, efficient and safe trade solutions globally.
JOB PURPOSE & JOB CONTEXT

  JOB PURPOSE 

This position reports to the CEO DP World JED and the main purpose of the role is to define long term strategies that make DPW JED the port of choice for the business community and optimize DPW competitiveness to position DPW as Trade enabler. Extend DPW core businesses to deliver the business objectives leveraging the company footprints, diversified businesses models along with DPW innovative solutions. Develop and implement new commercial initiatives, services, and solutions that meets customer requirements and attract new businesses and develop new revenue streams. Re-engineer business processes to identify customers hidden needs and generate opportunities for DPW JED through optimal use of digitization.

 

 JOB CONTEXT

  • Ensuring that the commercial function delivers and manages efficiently the work relations with our shipping lines and BCO’s to ensure a sustainable profitable business for the company. This role requires soft skills and commercial competencies to manage a portfolio of a potentially large and complex client base.
  • This role requires:

              -a business oriented background with emphasis on logistics and supply chain with excellent people skills.

              - working closely with both internal and external stakeholders to ensure optimum satisfaction of our customers.

              - a broad level of experience of having worked on Medium to Large scale logistics and supply chain projects preferably in the marine or logistics                    industry

               - excellent communication skills and a dynamic personality.

                - the ability to leverage and articulate customer needs for the benefit of the business.

  • The person is required to assist in the budgetary process, including preparing and justifying a budget and operating the budget under organizational procedures.
  • The person is required to identify cost effective approaches for providing the required business solution.

  • In this capacity, the job holder is required to effectively manage relationships and contracts with shipping lines and BCO’s while keeping the best interest of the company in mind.
KEY ACCOUNTABILITIES

Commercial

  • Develop the commercial budget and meet financial obligations and or project plans
  • Managing and meeting shipping lines relevant expectation and SLAs
  • Define and implement strategies to become trade reference for customer satisfaction
  • Expand market share, attract new businesses to maximize profitability
  • Enhance Customer Relationship Management (CRM) to incorporate all commercial processes and systems as part of overall commercial strategy to attract/retain customers
  • Continues improvement of CRM processes to provide faster and efficient customer services
  • Define customer helpdesk responsibilities and functionalities to meet customers daily needs
  • Develop detailed customer profiles and up to date business plans maintain through appropriate database management.

     

    Trade Enabling

  • Execute DPW vision to leading Trade and generate growth
  • Design and Execute strategies:
  • DPW port of choice for business cargo owners
  • Anchoring existing BCOs and support them to expand their business
  • Attract new BCOs to optimize DPW market share
  • To Identify stakeholders hidden needs and turn it to opportunities
  • To develop multi modal logistical solutions
  • To continuously look for business opportunities, developing a new product, new market and diversification

     

    Business Process Improvement and E-Services

  • Responsible for DP World suite of E-Services
  • Develop E-Services according to customers and business community needs
  • Improve and re-engineer business processes through innovation and application of technology to provide better customer services and enhanced business transactions.
  • Identify/introduce appropriate technology to organize, automate and synchronize business processes to deliver effective services.
  • To maximize business community adoption of DPW E-Services
  • Conduct internal audits to ensure processes and procedures followed are in accordance to DP World standards and in line with required ISO procedures.

     

    Business Intelligent

  • Translate business needs to technical specifications
  • Design, build and deploy BI solutions (e.g. reporting tools)
  • Maintain and support data analytics platforms
  • Create tools to store data
  • Evaluate and improve existing BI systems
  • Collaborate with teams to integrate systems
  • Develop and execute database queries and conduct analyses
  • Create visualizations and reports for requested projects

     

    Other Responsibilities

  • Promote and demonstrate positive behaviours in harmony with DP World’s Founder’s Principals.
  • Accountable for leading, mentoring and team engagement.
  • Providing direction, promoting collaboration and ensuring the team are enabled to achieve goals and objectives of the business
  • Measure and monitor performance against critical criteria, policy and guidelines established by DP World
  • Ensure compliance to DP World, Environment, Health, Safety, Security & IT policies and procedures.
  • Understand and adhere to DP World’s Code of Conduct and Ethics policies
  • Ensure adherence to DP World standards and policies.
  • Ensure data security is maintained to protect the privacy and interest of clients and key stakeholders.
  • Manage a team of professionals and disseminating knowledge through continuous learning and development.
  • Perform other related duties as assigned by the line manager.
QUALIFICATIONS, EXPERIENCE AND SKILLS
  • In order to give credible support to the organization and be successful in this role, the ideal candidate will have the following experience, skills and qualifications:
  • Higher Diploma / University Graduate
  • Master’s in business administration/logistics and supply chain/commerce is desirable
  • 10-15 years substantial experience in handling commercial activities, broad customer-based relationship management, knowledge of shipping lines, agents, traders, Logistics, supply chain management and related activities
  • Extensive experience in analyzing and improving Business Process and Procedures, System Enhancement projects and applications
  • The job holder must have a thorough understanding of various systems used in a commercial business environment including database management and a CRM Application.
  • Good understanding of the shipping industry Shipping Lines and agents), the logistics industry as well as the Trading industry
  • English and Arabic speaker is Must
  • Commercial Knowledge of Shipping Industry, Trade and supply chain management
  • Commercial Broad understanding of Port business
  • Commercial Port system application- E-Services, EDI, CRM
  • Competency                                                         Proficiency level required

    • Stakeholder management                                         Excellent
    • Analytical thinking                                                     Excellent
    • Attention to details                                                    Excellent
    • Adaptability                                                                Excellent
    • Achievement Orientation                                           Excellent
    • Written and oral communication                               Excellent
    • Presentation and public speaking                              Excellent
    • Impact and influence                                                  Excellent
COMMUNICATIONS AND WORKING RELATIONSHIPS

Internal:

 

In this capacity, the job holder is required to manage relationship with all functions within and outside of DP World Jeddah while managing the Commercial functions.As such the role will need to develop close relationships with all functions within DP World Jeddah including Operations, IT, Finance, Business Development and HR.

External:

 

Also, in this capacity the job holder is required to manage relationships and contracts with all external stakeholders including but not limited to shipping lines and BCO’s while keeping the best interest of the company in mind.

  

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