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VAC4417 - Assistant Manager – HR Operations, DP WORLD JEDDAH

Division Human Resources
Location Jeddah, Saudi Arabia
Closing Date 01-Mar-2020
About the Business


DP World is the leading enabler of global trade and an integral part of the supply chain.

We operate multiple related businesses – from marine and inland terminals, marine services, logistics and ancillary services, to technology-driven trade solutions.

Our portfolio of more than 150 operations in over 50 countries across six continents gives us a significant presence both in high-growth and mature markets.

DP World’s dedicated team of more than 50,000 employees from 120 countries build enduring relationships with governments, shipping lines, importers and exporters, communities, and many other essential constituents of the global supply chain, providing quality value-added services today and tomorrow.

Container handling is the company’s core business and generates more than half of its revenue. In 2018, DP World handled over 70 million TEU (Twenty-foot Equivalent Units) across our portfolio. With a pipeline of committed developments and expansions, we expect the current gross capacity of 91 million TEU to rise in line with market demand.

 By thinking ahead, foreseeing change and innovating, DP World aims to create the most productive, efficient and safe trade solutions globally. We aim to be essential to the bright future of global trade, ensuring that everything we do contributes positively and sustainably to the economy and society.




Oversee and manage all operations of the HR department and provide support for managing the following functions: Employee Relation, Medical & GOSI, Government Relation, Payroll, and Administration.



Employee Relations:

  • Promote open and effective workplace communications
  • Seek to establish consultative processes particularly in areas which directly impact on the work environment
  • Participate in My World Surveys to measure employee engagement
  • Implement discipline and grievance policies
  • Demonstrate a thorough knowledge of employment law and regulation applicable to the Business Unit
  • Ensure compliance of policy and procedure with labor laws
  • Manage and handle all services and queries of staff with related to personnel function
  • Handle all types of contract renewals and provide advice to Heads of Departments on conditions of service, employment legislation and personnel procedures

  • Plan, monitor and analyze relevant reports for attendance or any relevant required data

  • Update HR system requirements and limitations to identify methods to overcome the limitations

  • Follow up with any other work related to processing employee related information in HR system

  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems

  • Reporting accidents and ‘near misses’ in accordance with defined safety procedures
  • Handel Investigations, disciplinary actions

  • Keeping files and records of employees and ensure new hires files are completed
  • Creating System Reports and KPIs 


Medical & GOSI:

  • Managing Medical insurance policy and ensure cost effectiveness
  • Follow up for Medical insurance in\out entries
  • Handling Medical cases and work injuries
  • Supporting employees in Medical Claims
  • Implementing Medical check up as per policy
  • Managing company’s Clinic
  • Monitor Male Nurses performance and availability
  • Maintain records of all GOSI (General Organization for Social Insurance) subscriptions
  • Verify accuracy of employee information on GOSI and company records
  • Cancel GOSI subscription for terminated employees
  • Verify calculation of GOSI subscription and ensure payments are made on time
  • Update GOSI salary information
  • Collect Saudization data and take steps necessary to address issues
  • Comply with GOSI regulations
  • Advice on the possible impact of changes to company HR policies

  • Perform monthly scorecards and keep managers informed on employee’s sick leaves
  • Conduct surveys to evaluate medical insurance services and make the analysis 


Government Relation:

  • Follow up with GR team for any regulation updates
  • Insure compliance with labour law
  • Update professions as required by local regulation
  • Follow up and solve issues with Jawazat, Labor office, Coast Guard office, Muqeem and Zawil system and other government authority issues
  • issuance or renewal of Visa, Iqama, Work Permit, Driving Licensees, Gate pass or any relevant official documents required for the company or employees



  • Oversee and advise payroll with respect to renewals, leave, tickets and end of service benefits
  • Supervise daily work of Leave/Payroll Clerk to ensure accurate capture of employee daily attendance record
  • Insure payroll is processed on time



  • Manage leave and tickets processing for staff including handling all types of related queries
  • Manage Food & beverage and housekeeping service in the building
  • Arrange hospitality for guests


 Other Responsibility:

  • Promote and demonstrate positive behaviours in harmony with DP World’s Founder’s Principals
  • Support the HR department in any other required tasks in case of urgency
  • Responsible to maintain safety and discipline in the work area
  • Ensure compliance with Fatal Risk Standards
  • Ensure compliance with Safe Work Practices
  • Ensure compliance with HSE policy




  • Experience in HR/ Administrative function: 4 to 6 years
  • Computer skills (Microsoft Office)
  • Education: Bachelor degree in HRM or Business Administration
  • Negotiation and interpersonal skills
  • English language
  • Data analysis and reporting 




  • Decreasing the number of complaints over a time period
  • On time processing of reports and documents
  • Turnover/Retention
  • Absence rate
  • Employee satisfaction
  • Average TAT (Turn Around Time) to solve issues faced by employees 


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